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Now In: Return Policy
Return Policy
How do I cancel my order?
Orders cannot be canceled directly on the website. You may contact us directly regarding our cancellation policy.
How do I return the item?
Warranty and Terms
Video Security Systems Inc. guarantees all its products to be free of defects in workmanship and material for the time period referenced below from the date of purchase by the original buyer . We will replace or repair, at our option providing there is no evidence of customer misuse, accident, alteration, abuse or faulty installation . Should we be unable to repair or replace the exact product model within a reasonable amount of time, an upgrade to a model of equal or greater value may be accepted, at our discretion.
30-day Return Policy:
Video Security Systems Inc. will accept new, unopened items within 30 days of the shipping date for account credit minus a 15-25% restocking fee. Only new and unopened items will be accepted under this 30-day return policy. After the 30 day grace period all items are subject to the General Return Policy below. We'll also pay the return shipping costs if the return is a result of our error. No returns will be accepted without an RA number issued by www.vssco.com. Just call us 763.391.7410 or 866.460.2288 and we will create RMA# for you if that posible. Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return.
If you received a faulty item and need to exchange it for the same item, contact us to request a replacement. If you would like to exchange an item for a different one, please call us and return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
General Return Policy
Used, opened items within the warranty period from the original ship date may only be returned if the item is defective. If you believe a product is defective, it is required to call us for instruction and an RMA (Return Material Authorization) form if Technical Support deems necessary. Any return sent without prior authorization will be denied, automatically returned without prior notice, and a handling fee will be accessed. Technical Support will issue an RMA form via email. The form may be faxed upon request. Please place this RMA form on the outside of your packaging. Under no circumstances will returns be accepted if the original package and original parts/contents are not maintained, the packaging is free of all writings and markings, and if a copy of the sales receipt or invoice is not enclosed. Any missing items from the original package will be charged on a per item basis. RMAs are valid 10 days from the date of authorization. This warranty will not apply to defects or damage resulting from; improper or inadequate maintenance or neglect by customer; customer-supplied parts; unauthorized modification or misuse; operation outside of the environmental specifications for the products; improper site preparation and maintenance; product which have been modified or incorporated into other products; use of other companies’ parts or accessories, either new or remanufactured. Any alterations to the unit voids all warranty and obligation. Buyer is responsible for all shipping and insurance charges on returns. Product should be mailed back prepaid by insured parcel post to Video Security Systems. If the parcel was not insured and the return refused, the buyer is responsible for any loss or damage. In addition to less S & H Charges, returns may be subject to a 15% - 25% restocking fee at our discretion.
Upon Video Security Systems receiving an authorized RMA, all returned items will be tested to confirm suspected defects. If the unit in question is found defective, the unit will be repaired or a replacement unit of the same model will be shipped to the buyer at our expense UPS Ground delivery only. Expedited shipping is available at the buyer’s expense. When the defective item refers to an out-of-stock or discontinued item, account credit will be issued. If the unit is tested and ultimately deemed not defective, it will be shipped back to the buyer at the buyer’s expense.
Advanced replacements for suspected defective products may be purchased only under the following circumstances:
- If an advanced replacement is purchased on a credit card, we will apply credit back to that same credit card upon verification of the defect. If an advanced replacement is purchased with any other method (cash, COD, etc.) we will apply account credit. The suspected defective item must be returned within 10 days.
- If the item being returned is found NOT defective, the non-defective item will be sent back to the buyer at the buyer’s expense and no credit of any kind will be refunded on the advanced replacement
Video Security Systems makes no further warranty, express or implied, including any warranty of merchantability or fitness. In no event will Video Security Systems be responsible for an incidental or consequential damages, including damage to any closed circuit video equipment.
Legal Status of Products
It is the responsibility of the buyer to ascertain and comply with all applicable local, state and federal laws in regard to the profession and use of any items purchased. Consult an attorney regarding such laws before placing an order. Check your local state law for audio recording. By placing an order, the buyer represents that he or she is of legal age and agrees to use the product only in a lawful manner. We assume no liability associated with product usage.
By placing an order, the buyer signifies agreement to these terms. All information on this site, the description of products, products design and/or the terms are subject to change without prior notice.
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